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Service is not working!
Corina123
Newbie
‎03-22-2016 10:35 PM

I have an IPhone 6s and my bill is paid and up to date and for some reason my service is not working. Sometimes it will kick on and work for a while but then it goes back to having no service. I've been having this problem since I paid the bill. It just says "searching..." In the top left hand corner. Every once in a while it will start working but currently I can not text or make phone calls or anything at all, the only thing I can do is use wifi to use iMessage and Internet.

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Re: Service is not working!
vzw_customer_support
Customer Service Rep
‎03-22-2016 10:48 PM

You should have excellent service with that device. First thing to try is turning it off for a minute and then power it back on. If that doesn't help, here is a handy troubleshooting tool for your iPhone 6s. http://vz.to/1Ovv4h8
NoahS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Service is not working!
Weth
Legend
‎03-22-2016 10:49 PM

Turn off the phone, take out the SIM card by opening little tray on left side with straightened small paper clip. Rub contacts with microfiber cloth, replace and try again. 

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Re: Service is not working!
Roddydodz
Enthusiast - Level 1
‎03-22-2016 11:21 PM

I'm having the same issue. That answer did not work for mine.

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Re: Service is not working!
jordanmj
Newbie
‎03-23-2016 12:17 AM

Been having this issue and called so many times, they haven't helped at all. Check my post, it's bad

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Re: Service is not working!
DigitalRules
Specialist - Level 1
‎03-23-2016 03:35 AM

Did it ever work well in the same location you are having problems now or is this something new?

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Re: Service is not working!
Corina123
Newbie
‎03-23-2016 05:09 AM

Yes, it's always worked really well wherever I've gone and I have great service, but now it's just not working at all.

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Re: Service is not working!
vzw_customer_support
Customer Service Rep
‎03-23-2016 05:50 AM

We want your service working at its best Corina123. Let’s keep at this. What zip code are you in? Is the software and all the apps up to date on your phone? Were you able to try restarting your phone or removing the SIM card?


NicoleB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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