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Setting up a hotspot
Randc070403
Member

My daughter's iPhone 5 won't let me set up a hotspot. What do I do?

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Correct Answers
Re: Setting up a hotspot
Randc070403
Member

I found out that there was a block on that line, after it was removed everything was fine.

View solution in original post

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Re: Setting up a hotspot
Snn5
Sr. Leader

Is her phone on a More Everything plan?  What error do you receive?  A general or specific like, "Contact Verizon for provisioning or to add to plan?"

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Re: Setting up a hotspot
Randc070403
Member

I have the more everything plan. It says set up personal hotspot & refers me to the website

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Re: Setting up a hotspot
Snn5
Sr. Leader

But does SHE have the ME plan with Hotspot?  Will anyone else's phone connect to her hotspot?  On your end, if she has enabled the hotspot, have you entered the correct password and log in info?  You ARE stating that SHE has the hotspot and YOU are trying to connect to HER right?

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Re: Setting up a hotspot
Randc070403
Member

It's the family share more everything. She wants to be able to use the hotspot for her iPad.

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Re: Setting up a hotspot
Randc070403
Member

I can the hotspot feature on mine & my husband's galaxy 5, but not her iPhone.

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Re: Setting up a hotspot
vzw_customer_support
Customer Support

Hi Randc070403,


We are so excited to hear of your interest in the Mobile Hotspot feature! You can add the feature to her line via MyVerzion for an additional cost  http://bit.ly/xB4iTc . Once the feature has been added to the line via the website. You can setup the feature on the device http://www.verizonwireless.com/support/knowledge-base-64837/ .


Thanks,

PamelaF_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Setting up a hotspot
Randc070403
Member

I have looked at my account features. It says that I have "mobile hotspot trigger" included on all 3 of my lines. I have no problems using it on my two galaxy 5 phones, only on the iPhone 5c. Why would that happen?

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Re: Setting up a hotspot
Weth
Sr. Leader

Ignore above, there is no additional cost for Hotspot on More Everything plan. 

IF a reboot (hold home and sleep/wake buttons together for 10 seconds then let go) does not solve it, you will need to call CS to have the item removed and re-added to trigger the hotspot.

Re: Setting up a hotspot
Snn5
Sr. Leader

Yeah, I think that some wires got crossed somewhere in the communication.  I am uncertain as to who has the plan, which plan it is, and who's phone is having the issue, the hotspot phone or the phone connecting to the hotspot.