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Re: Since upgrading to iOS 9.3.1 I no longer have service anywhere in my town. I have to use WiFi calling at my home to have service. Why?
Thehails
Newbie
‎04-19-2016 07:48 AM

I did go to a local store. They tried replacing the SIM card and they could not connect my phone at all. It needed up worse than before. I ended up purchasing a replacement phone because they messed up my original phone where it was useless. I know they were doing their best, but they only made matters worse.

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Re: Since upgrading to iOS 9.3.1 I no longer have service anywhere in my town. I have to use WiFi calling at my home to have service. Why?
vzw_customer_support
Customer Service Rep
‎04-21-2016 08:05 AM

Our sincerest apologies on that fumble, Thehails. What device did you end up with? Has this replacement improved  the service?
DavidH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Since upgrading to iOS 9.3.1 I no longer have service anywhere in my town. I have to use WiFi calling at my home to have service. Why?
Thehails
Newbie
‎04-21-2016 09:46 AM

Same model phone with same iOS 9.3.1. I can only suspect the problem may be CDMA related,

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