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Sms texts
rangerandryder

Neither one of my kids can send or receive sms texts on their iPhones. They have gone into settings and everything is set up just like my phone... I am able to send. What else can we try?

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Re: Sms texts
mama23dogs
Sr. Leader

Do they have SMS AND send and receive from their phone numbers checked in settings?

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Re: Sms texts
rangerandryder

They do. We compared settings and everything is the same as mine

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Re: Sms texts
mama23dogs
Sr. Leader

Huh....that is odd.

Did these phones ever have SMS?  Are they Verizon phones?

Have you tried new SIM cards.

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Re: Sms texts
rangerandryder

Yes they are Verizon phones and they've had them for a year. This just started in the last week

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Re: Sms texts
mama23dogs
Sr. Leader

Try a full reset and restore.

then new SIM card. 

ITs  odd that both have the same problem at the same time.  Maybe they did something?  Like fool with the sim lock?

or restrictions?

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Re: Sms texts
vzw_customer_support
Customer Support

rangerandryder,

This is an interesting issue. If all the settings are the same, the phones should work the same. When did the issue start? Is it with both imessage and regular text?
DerekR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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