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Solutions for Mobile Internet Issues
Alex106
Member

I’ve been experiencing some performance issues with my IPhone 11 and not sure where to go from here. 

To start, I am in the Los Angeles surrounding area and used Verizon service for years. I have been noticing more areas of spotty/unusable service. 

The main issue now: intermittent unresponsive internet. No issues with sending messages. Mainly slow apps/web pages that won’t load (looks like it’s waiting for response) 

 

I talked to customer service and they said they’d put a request in with network engineers in the area. I’ve tried resetting the phone, the network settings and clearing cache. 

I tried running a speedtest and it was able to find the servers, but then when running test, it says no internet connection. I waited a few minutes and tried again and got a 78 mbps download with 2.5 on upload 23 ms and 2.3 on jitter.

I am on a Data limit 8GB plan so I don’t think I’m being throttled. 

Thoughts? 

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Re: Solutions for Mobile Internet Issues
vzw_customer_support
Customer Support

Thank you for reaching out to us. We will be more than happy to look into this for you, please meet us in a Private Note for assistance. We will stand by.

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