Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Solutions for dropped calls, poor reception and data?

I have been a Verizon customer for a little over a year after making the switch from a 13 year US Cellular Customer.  I have been very happy with Verizon since the switch up to recently.  I moved to a new residence where my service is very poor.  I had the iphone5c and a few weeks ago switched to the iphone6 as I was told in the store that this phone had better reception than my previous phone.  My iphone6 has worse reception than my 5c.  I use my cell phone for work as well as my home phone and internet.  With this being said, it is very important that I get service at my home.  With my iphone6 I have to walk to the road to talk on my phone and LTE data is non existant  at my home (this is very inconvenient not to mention frustrating that I have to leave my home just to use my cell).  After being on the phone with customer support I was told the only way to improve service is to spend more money and get home internet/wi-fi.  Considering I spend nearly $200 per month on cell service this just does not seem feasible for me.  Does anyone have any ideas on how I can improve my home cell service? As I said, I have had no problems with Verizon in the past and really do not want to switch carriers if there is something that can be done to improve call service and data reception. 

Labels (1)
Re: Solutions for dropped calls, poor reception and data?

You stated that you moved and this is when problems arose. It's safe to assume that the issue isn't your device but the service in your new area. That would lead me to believe that you might have to get a network extender to help if getting home internet/wifi is something you refuse to do (not sure the specifications for a network extender so don't take my word as golden). If your problems are solely at your home then I wouldn't do anything as extreme as switching service providers unless I know for a fact that another provider will give me equal service as well as in my home. It's a judgement call on your part but getting home internet might be a smart move