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Something went wrong when I was setting Cellular of Apple Watch 3
Kimbio
Newbie
‎05-04-2018 11:50 AM

I could not activate the cellular function of my new Apple Watch series 3 after struggled several hours with V and A representatives. The firmware is updated and I rebooted iPhone X/Watch many times. Nothing changed.

Phone: iPhone X

Watch: Apple Watch series 3 with GPS + cellular

Verizon Plan: prepaid / 7G

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Re: Something went wrong when I was setting Cellular of Apple Watch 3
vzw_customer_support
Customer Service Rep
‎05-04-2018 12:43 PM

I apologize for the issues you're having with adding a watch, Kimbio. Let me help you with this concern as it relates to your ,mobile device. Based on your message, this is referring to a prepaid account.  I regret to inform you that prepaid accounts are not able to use the watch as it requires a NumberShare and prepaid accounts are restricted from this feature.    

 

EdwinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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