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Sometimes unable to send or receive phone calls
MrsRodeo
Member

For the last 2 days, I have had issues with sending or receiving phone calls.  The call drops or I am unable to answer an incoming call.  When calling another number, the caller answers, but it sounds like dead air.  Unable to hear or speak.  I turned my phone off and back on yesterday, and it worked after that, today, it's doing the same thing, only now also dropping the call.

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Re: Sometimes unable to send or receive phone calls
vzw_customer_support
Customer Support

The amount of time invested is noted. Thanks for trying those basics. 
In addition, if your phone uses a SIM card, then removing the SIM card and re-inserting it can be a way forward. 
Are there other phones on the account? If so, does that other phone have issues with calls too?

 

-David

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Re: Sometimes unable to send or receive phone calls
MrsRodeo
Member

Thank you for your response.

I appreciated the info on resetting the Sim card.

I went to a local Verizon store and she did a more extensive phone reset, and so far, so good.

If it happens again, I will try the sim card trick.

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