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while my 5s says I am out of storage at 12.2gb, my usage shows a lot less with the largest being 2gb for photos and the rest under 500mb - what am I missing in finding my storage usage and clearing it out?
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Photos and videos in text messages.
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Thanks, but I deleted all my text messages just before. Under usage, all my photos and apps and email amount to less than 5 gb.
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The few times I had to deal with this on other's phones it was the text messages. Make sure you did a full shutdown and reboot (hold sleep/wake and slide to turn off). On one phone, nothing worked, even when I reset and restored from back up. That one I had to do full erase and set up as new (pain).
Here is some other ideas, link is named wrong
http://www.gottabemobile.com/2013/11/17/reclaim-storage-space-ios-device/
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JorgeO_VZW
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