Storage issues?

[NewKentarea]

while my 5s says I am out of storage at 12.2gb, my usage shows a lot less with the largest being 2gb for photos and the rest under 500mb - what am I missing in finding my storage usage and clearing it out?

[Weth]

Photos and videos in text messages.

[NewKentarea]

Thanks, but I deleted all my text messages just before. Under usage, all my photos and apps and email amount to less than 5 gb.

[Weth]

The few times I had to deal with this on other's phones it was the text messages.  Make sure you did a full shutdown and reboot (hold sleep/wake and slide to turn off).  On one phone, nothing worked, even when I reset and restored from back up.  That one I had to do full erase and set up as new (pain). 

Here is some other ideas, link is named wrong

http://www.gottabemobile.com/2013/11/17/reclaim-storage-space-ios-device/

[vzw_customer_support]

NewKentarea, we want to make sure that your storage issue is addressed. Sometime it has to do with your Icloud storage running out. Check Settings> Icloud> Storage, what is available there?
JorgeO_VZW
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