slm835, you came to the right place. Let's work together on getting your videos to load properly. When did this issue start? What application are you using to stream video? Does this happen when connected to WiFi or LTE?
GersonG_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Greetings and thank you for the prompt response.The issue began approximately 2-3 months ago.What application? Not sure what this means. It occurs in Wifi and LTE settings.RegardsSusanDate: Sat, 18 Jul 2015 11:57:54 -0700
What application? If it happens on both wifi and LTE then it may the applications problem than a carrier problem. Check their support pages and see if others are having the problem. They may have a fix or have news about a fix.