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So I switched to the new data plan and suddenly Verizon says I'm using twice the GB I was previously. Same with my wife's phone; separate account. Anybody else notice a spike in data use?
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Yes, same here - since the 28th. And just now today I get alerts and am not on the phone and its using my data when I am on Wifi???? Have you called Verizon.
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Could you provide a little more information, such as the device you are using, any new apps that were recently downloaded.
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If iOS 9 and higher is installed, check in Settings > Cellular and turn off WiFi Assist. It is located at the bottom of the Cellular settings screen.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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iPhone 6. No new apps. Cellular Assist turned off on my phone. My wife - iPhone 6+. Haven't upgraded hers to ios9
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iPhone6S, new update. No new apps, assist is off. STILL excessive uage.. .. this is a Verizon issue... at my expense.
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I called Verizon separately for each line. One tech told me that it was my wifi provider upgrading their system too much, which is not true; the other noted the huge spike from months of previous use, but had no answers.
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Wifi assist off on my phone; my wife hasn't upgraded to ios9
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All my habits are the same; nothing new
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It can also help to manually turn off the cellular data connection when you expect to be connected to a wifi router for extended periods of time to ensure you are connecting only to the wifi router.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.