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Sudden Spike in GB Usesge
pastorgene
Member

So I switched to the new data plan and suddenly Verizon says I'm using twice the GB I was previously. Same with my wife's phone; separate account. Anybody else notice a spike in data use?

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Re: Sudden Spike in GB Usesge
Heaffer
Member

Yes, same here - since the 28th.  And just now today I get alerts and am not on the phone and its using my data when I am on Wifi????  Have you called Verizon.

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Re: Sudden Spike in GB Usesge
chris1060
Sr. Member

Could you provide a little more information, such as the device you are using, any new apps that were recently downloaded.

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Re: Sudden Spike in GB Usesge
Ann154
MVP MVP
MVP

If iOS 9 and higher is installed, check in Settings > Cellular and turn off WiFi Assist. It is located at the bottom of the Cellular settings screen.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Sudden Spike in GB Usesge
pastorgene
Member

iPhone 6. No new apps. Cellular Assist turned off on my phone. My wife - iPhone 6+. Haven't upgraded hers to ios9

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Re: Sudden Spike in GB Usesge
Heaffer
Member

iPhone6S, new update.  No new apps, assist is off.  STILL excessive uage.. .. this is a Verizon issue... at my expense.

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Re: Sudden Spike in GB Usesge
pastorgene
Member

I called Verizon separately for each line. One tech told me that it was my wifi provider upgrading their system too much, which is not true; the other noted the huge spike from months of previous use, but had no answers.

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Re: Sudden Spike in GB Usesge
pastorgene
Member

Wifi assist off on my phone; my wife hasn't upgraded to ios9

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Re: Sudden Spike in GB Usesge
pastorgene
Member

All my habits are the same; nothing new

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Re: Sudden Spike in GB Usesge
Ann154
MVP MVP
MVP

It can also help to manually turn off the cellular data connection when you expect to be connected to a wifi router for extended periods of time to ensure you are connecting only to the wifi router.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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