Sue

[Suemcches]

New phone. Can't receive calls. All incoming going to VM but can't turn off VM

[Snn5]

Dial *73 from your mobile phone to make sure call forwarding is off.

[Suemcches]

Nope...not call forwarding.

[Snn5]

Did you recently port in from another carrier?  If so, could take time to fully port.  If not, call:

Customer Service

(800) 922-0204

From another phone.

Or use the Live Chat option under Contact Us at the top of each Verizon webpage. 

[fernandobot]

yeah if you ported your number you probably didn't provide the correct info and have your number change pending.