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Suspended service, but all that was suspended was texting. Everything else still works. What gives?
Metalworker
Member
‎07-08-2015 08:07 PM

Asked Verizon to suspend service on an iPhone 5C. All that was suspended was texting. Everything else still works. How come?

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Re: Suspended service, but all that was suspended was texting. Everything else still works. What gives?
tbo27
Sr. Member
‎07-08-2015 10:00 PM

You sure you are not just on WiFi?   Calls work?

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Re: Suspended service, but all that was suspended was texting. Everything else still works. What gives?
vzw_customer_support
Customer Support
‎07-09-2015 05:40 AM

That's very concerning, Metalworker. When you request a suspend it should take care of all cellular services but you'll still be able to use your phone through alternate data sources like WiFi. What happens when you try to place a phone call? You can also suspend or unsuspend your line at www.vzw.com/suspend.


JenniferH_VZW


Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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