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Switching iPhones
pruett
Member

I shattered the screen on my iPhone 6 Plus and need to switch back to my old iPhone 5 until I get the screen fixed. I tried to switch the phones online (which I've done with other phones on my account before) and I get stuck at the point that it tells me to switch SIM cards. These are iPhones so I can't switch SIM cards! Any ideas or am I going to have to call?

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Re: Switching iPhones
tikibar1
MVP MVP
MVP

Have you tried turning off both phones, removing the SIM card from the 6+, placing it in the 5, then turning on the 5 and allowing it a minute or two to activate the phone?  Moving the SIM card between phones usually does the trick, although a fall-back is activating on-line or by contacting Customer Service.  I wasn't sure what you meant by "these are iPhones so I can't switch SIM cards".

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Re: Switching iPhones
pruett
Member

The iPhones have a sealed housing though - I can't even get to the SIM cards.

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Re: Switching iPhones
tikibar1
MVP MVP
MVP
Re: Switching iPhones
Ann154
Expert
Expert

The battery is sealed. The SIM card is accessible as noted earlier.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Switching iPhones
pruett
Member

Got it! Thanks!

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