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Tech Support

Why is it whenever people call Verizon tech support... we really get sales people calling themselves as tech support.  I come from the industry and know this is a fact.  People realize after a while that ever problem seems predicatedd on selling, upgrading, or forcing a new contract somehow.  I am now dealing with billing issues related to tech support changes made without my authorization.  When I was an employee at AT&T I saw the same behavior.  My work coleague who was an executive with Verizon confirmed the same practice going on at Verizon.  A real shame.


By the way I called customer service 611... was put on hold and the recording said it would be 28 to 45 minutes.   Still on hold.  My phone shows the wiat is up to 1:54.01.  This is the 3rd time I tried to reach customer service and failed.  

Re: Tech Support
Customer Support

Your time is valuable to us and we would like to help as soon as possible. Please send us a Private Note, we will be happy to help with billing questions.