Why is it whenever people call Verizon tech support... we really get sales people calling themselves as tech support. I come from the industry and know this is a fact. People realize after a while that ever problem seems predicatedd on selling, upgrading, or forcing a new contract somehow. I am now dealing with billing issues related to tech support changes made without my authorization. When I was an employee at AT&T I saw the same behavior. My work coleague who was an executive with Verizon confirmed the same practice going on at Verizon. A real shame.
By the way I called customer service 611... was put on hold and the recording said it would be 28 to 45 minutes. Still on hold. My phone shows the wiat is up to 1:54.01. This is the 3rd time I tried to reach customer service and failed.
Your time is valuable to us and we would like to help as soon as possible. Please send us a Private Note, we will be happy to help with billing questions.