Theft

[5122579t]

VZW has taken out two charges from my account - STOLEN.  I keep fighting as to when i will get the refund - Yet I still have to pay my bill. They are thieves.

[vzw_customer_support]

Oh, my! This is never the way we'd want you to feel about us. We're happy to investigate further into your charge concerns. I've sent you a Private Note. Please reply at your earliest convenience. 

-Kia