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Trade In Device Not Showing
taryngirl31
Member

Trading in 3 old phones (Apple 8Plus, Apple 8Plus, Apple 11Pro) for 3 new phones (all Apple).  2 of the old phones are showing in my account, the third is not there.  Any insight as to why this one phone is not showing in there?  I cannot process this trade without it.  I tried entering it manually with the number and it wouldn't allow me to do that either.

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Re: Trade In Device Not Showing
vzw_customer_support
Customer Support

Thank you for contacting us. I know those trade ins are vital. Was that third phone on one of your lines in the past?

*Debbie

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