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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Trade In Issue Part 2
rlp077
Member

I guess I should have learned my lesson. I traded in 3 phones back in May and only received credit for one. Now I've just added a line to my account and traded in a iPhone 11. The deal for this trade offer was $1,000. I returned the trade and it was delivered and signed for on October 20. What have I heard from Verizon??? Crickets. I have received no email confirming the deliver or trade and can't find anything on my account referencing the trade. In reading the community boards this is so common with Verizon. How in the world do they keep getting away with this. I've even had private conversations with customer service reps and never hear anything back from them. If anyone has any advice please let me know.  

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Re: Trade In Issue Part 2
vzw_customer_support
Customer Support

We apologize for this experience with your trade-in, rip077. Our goal is for you to get the appropriate promotions and offers. It's important that we continue to work on a Private Note since we need information about your trade-in. We sent you another Private Note so we can continue working on this together. -Gerson

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Re: Trade In Issue Part 2
MichaelNy3
Member

I have the same issue. I traded in 8 phones and I am missing phone credits. As per UPS tracking all phones has been received. Three calls to customer service and still not corrected. I transfered in June and this is still not fixed. Help Help Help

Michael

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Re: Trade In Issue Part 2
vzw_customer_support
Customer Support

MichaelNy3, that is not the type of experience that we want you to have. A resolution for the trade-in issue should have been provided the first time around. We are here to work toward a resolution. Please check your Private Messages, so we can proceed to assist. 

-David

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Re: Trade In Issue Part 2
kaykwon
Member

I have the same issue. I trade 3 phones in Apr but still no credit. I called more than 5 times then the customer center answered that I will get credit next bill but still nothing.

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