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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Trade- In Status
antmeyerx1
Member

So yesterday i switched from tmobile to verizon and i got my new iphone and traded in my old one. I did this in store. From the rep that i dealt with i didn’t get any submission ID or any type of form or paper for the trade in. I’ve been seeing people talk about submission IDs and such on the community page. Is this something that’s gonna come up in the next couple of days on my account, or do i just wait it out because i did it in store? 

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Re: Trade- In Status
vzw_customer_support
Customer Support

That is a great question! Our team would value the chance to make sure you are set up for success with our Trade In program. When submitted, it should automatically send an email your way with that tied Submission ID. 

Send a Private Message our way, we will be on standby to look into that return. 

*Eli

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Re: Trade- In Status
antmeyerx1
Member

messaged you 

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Re: Trade- In Status
vzw_customer_support
Customer Support

Hello! Thank you for reaching out to us! We'd be happy to address any account concerns you may have. Please follow/ PM us, for further assistance.

*Angela

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