Trade in Model name incorrect

[lindabalac]

I entered in the IMEI for an old Apple watch model that I want to trade in, but it is coming up with a different size for the watch. Is there any way I can type in the model name and choose it that way? I do not want to miss the promo credit b/c of this.

[vzw_customer_support]

We want to make sure that you are able to enter the correct model. You can reenter the trade in using the model needed for your trade. Instead of entering the device IMEI search for the model on the list. -Jasper

[lindabalac]

I was able to do it yesterday somehow, but today I cannot find where I can do that today. I had to cancel my order b/c the model showed up incorrectly. The IMEI box doesn't have anywhere else for me to bypass it to find the model. I don't see anything else to click near the box.

[vzw_customer_support]

In the following link go to the icon that shows wearable tech and look for the device that you have. https://www.verizon.com/sales/digital/tradein/landing.html-Jasper

[lindabalac]

I used the URL, but it still comes up the same way. I cannot enter the model.

[lindabalac]

The URL does not work when I am trying to do the Apple Watch promo for $200. That is just for the standard trade in way, and it only works when I am not signed in which doesn't get me much for my trade in. I will keep researching.

[vzw_customer_support]

Please provide a screen shot of what you see on your end for review. -Jasper

[lindabalac]

I have to do it this way to get the $200 promo. The URL you sent me only gets me $25. My Apple S3 is only 38mm, not 42mm.