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Trade in program is a scam

I completed all the requirements for the trade in program, including unlocking it.  My iphone 5 was working fine and I traded up for an iphone 6.  I received an email that they could not turn it on or off, which is ridiculous.  They gave me a credit for $14.00.  Anyone else experience this?

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Re: Trade in program is a scam
Customer Support

Disappointed1161 –
Congratulations on your new phone. We would never want you to have anything less than a great experience when using our Device Trade-in Program. When we receive your device, we ensure the information matches what you provided us during the online submission. If it doesn’t match the description that was submitted, you may receive less than the appraised value you received during your online submission. Please visit for more information.

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