Hello -- I would like to communicate with a Verizon person, please.
My husband and I are trading in iPhone 8's for new iPhone 13's. The 13's are on back-order, which is understandable given the current economic environment.
We received the return boxes today.
The very slow online chat forum person told me that I have "30 dates from the date of trade-in initialization" to return the 8's.
However, while I might be able to do that for one of the 13's, the second is completely on back-order.
I would therefore like to change the 13 on really-long backorder OR have the account set to understand that we want to get the new phones first to ensure a smooth transfer of data/contents from one to the other BEFORE returning the 8's.
Otherwise, we lose the trade-in OR we have no phones for a few weeks.
Thank you for helping us.
As a customer myself, I definitely understand the importance of being able to make sure all your personalized phone content is transferred over correctly before sending in your old phone. We are sending a private message here to assist you further. -Sean