Re: Transferring pics old phone to new phone
LBiphone6
Newbie

How do you restore with iCloud?

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Re: Transferring pics old phone to new phone
mama23dogs
Legend

Click on link above ( previous post ). in blue letters for complete directions.

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Re: Transferring pics old phone to new phone
vzw_customer_support
Customer Service Rep
LBiphone6,
Thanks for the details. I know the importance of ensuring your information is transferred to your phone! Please share what you mean by "specs are there where they previously were...." so we can check into this for you. Please go to Settings>iCloud do you see the option to sign in using your Apple ID? This will be helpful in determining if you have content backed up from your previous device. http://spr.ly/6589NAdW
TanishaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Transferring pics old phone to new phone
LBiphone6
Newbie

I can see that I have 1249 photos but when I click on them it says they're loading and I have received a pop up message saying my restore is not complete.  I went into backup in settings and it says phone is restoring and asks if I want to stop restoring.  I'm usually using my phone with wifi and a full battery.  It's like the old phone's info never fully crossed over.

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Re: Transferring pics old phone to new phone
vzw_customer_support
Customer Service Rep
LBiphone6,
This is great information. It sounds as though you have backed up your phone information using iCloud, indeed. Here's a link that will take you to the Apple website for assistance with restoring your phone content : http://spr.ly/65894BYt as well as understanding error messages http://spr.ly/65804BYQ. I hope this will prove helpful in troubleshooting the iCloud service and restoring your content.
TanishaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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