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Transferring pics old phone to new phone
LBiphone6
Member

I just purchased an iPhone 6. I upgraded from an iPhone 5.  All of my pics on the 5 did not come across.  What do I need to do to retrieve them?

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Re: Transferring pics old phone to new phone
vzw_customer_support
Customer Support
LBiphone6,
This is great information. It sounds as though you have backed up your phone information using iCloud, indeed. Here's a link that will take you to the Apple website for assistance with restoring your phone content : http://spr.ly/65894BYt as well as understanding error messages http://spr.ly/65804BYQ. I hope this will prove helpful in troubleshooting the iCloud service and restoring your content.
TanishaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Transferring pics old phone to new phone
mama23dogs

Did you set up the new phone with the backup of the old one?

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Re: Transferring pics old phone to new phone
LBiphone6
Member

The backup was done at the Verizon store where I purchased the phone.  In my photos section there are empty spaces where the photos previously were and it tries to load but nothing comes up.

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Re: Transferring pics old phone to new phone
mama23dogs

Did you keep the old phone?

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Re: Transferring pics old phone to new phone
LBiphone6
Member

My phone was swapped as part of the edge program-- I no longer have it.

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Re: Transferring pics old phone to new phone
vzw_customer_support
Customer Support
Congratulations on your new phone, LBiphone6.
Do you recall if you saved the pictures to iCloud or iTunes? If this was not done, there won't be a way to sync the pictures back onto the brand new phone.  http://vz.to/1xMW7xC
or http://bit.ly/SbMPLW is the best way to do this going forward.



TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Transferring pics old phone to new phone
LBiphone6
Member

Hello - I aooligize I don't know much about the cloud or how pics are saved.  All I know is I took a pic and it was immediately avail on my phone in my photos.  When I swapped the phone all my info contacts, photos, etc were supposed to be transferred to my new phone but only my contacts came across.  It appears the spaces are there where they previously were but say loading when I click on.

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Re: Transferring pics old phone to new phone
LBiphone6
Member

I show that I have 1249 photos but they don't load so not sure what's happening so I will probably visit a vzw store for help.

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Re: Transferring pics old phone to new phone
mama23dogs

if you backup to iCloud, do a restore from icloud, before the backup is overwritten.

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Re: Transferring pics old phone to new phone
mama23dogs
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