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Travelpass unable to receive calls in italy

I purchased the travel pass program to use my phone in Italy. US numbers can call me but nobody from Italy can reach me. This is very frustrating because this is why I bought the travel pass, so friends in Italy can reach me while I'm here.  I have an iPhone 6, I have my voice and data roaming turned, on so I don't know what the problem is .

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Re: Travelpass unable to receive calls in italy
Sr. Leader

Are they calling you as if you are in the US?  00 1 area code number,  I.e. 00 1 215 555 1234

the call will be international long distance for them, so if they have international calling blocked, they can't call you. 

Re: Travelpass unable to receive calls in italy
Customer Support

We want to ensure you stay connected. Are you able to make calls out? KleoL_VZW
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