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Trouble w video
LilDroops21
Member

I'm Having trouble streaming videos from a website , what do I do ?

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Re: Trouble w video
Snn5
Sr. Leader

What kind of trouble?  Stuttering, buffering, missing plug in?  Is it just one site?  Do you have a strong data or wifi signal?

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Re: Trouble w video
LilDroops21
Member

Buffering I guess and its only one particular site I have trouble with

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Re: Trouble w video
LilDroops21
Member

Buffering I guess it's only one site

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Re: Trouble w video
vzw_customer_support
Customer Support

LilDroops21,

That's got to be super annoying! We will help. Which make/model phone do you have? Are you accessing the site through the web browser or an app?

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: Trouble w video
LilDroops21
Member

iPhone 5s and through web browser

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Re: Trouble w video
vzw_customer_support
Customer Support

LilDroops21,

Great info! Does this happen on LTE or are you connected to wi-fi? How often does the video buffer? Do they work better on a different device?

AndrewT_VZW
Follow us on Twitter @VZWSupport

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Re: Trouble w video
LilDroops21
Member

Both and all the time this is the only device I use

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Re: Trouble w video
mama23dogs
Sr. Leader

Might it be because it requires flash player, which your iPhone does not have?

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Re: Trouble w video
vzw_customer_support
Customer Support

LilDroops21,

Let's make sure we're on the same page! What do the videos do when you try to play them? Do they start to play? Do you get any sort of error?

AndrewT_VZW
Follow us on Twitter @VZWSupport

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