UPS confirmed with me today that they have lost my iPhone 11 trade in device. Verizon told me that I need to submit a claim with UPS directly, but UPS told me Verizon have to submit the claim. I am extremely frustrated as this is the second time I have had issues with a trade in while a Verizon customer and I really don’t want to get involved in a protracted run around going back and forth between both Verizon and UPS. I have been a long term Verizon customer, but If this can’t be resolved quickly by Verizon, I feel I will have no other option but to make the switch to T-Mobile.
Authenticate and continue here: https://www.verizonwireless.com/campaign/smauth -Joel
rufer33, we apologize for this inconvenience as the link being sent should have been shared privately. no need to worry as I will be sending you a Private Message shortly. Please stand by.-Kevin