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Unclear ab teens facetime/data
Aletad915
Member

Third month she has gone 2g over the plan. I can't figure out why..mobile data is off and she is home 95% of the time and on wifi. Can anyone help?

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Re: Unclear ab teens facetime/data
Weth
Sr. Leader

How are you turning mobile data off?  My guess is she is turning it on.  The phone can tell you which apps are using cellular data. 

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Re: Unclear ab teens facetime/data
vzw_customer_support
Customer Support

I can certainly understand your concern. I experienced exactly the same issue with my daughter. I recently learned that Facetime can use data even while on Wi-Fi, about 15MB every five minutes. My recommendation is to enroll in FamilyBase, which allows you to limit the amount of data she can use each month. You can sign up right on our website. http://vz.to/1MQt2LB


DeannaL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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