Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Updated iPad Pro 9.7 to 9.3.2, now it's a paperweight.
Mukka87
Member

Apple says it needs to be replaced. Anyone know if Verizon is doing replacements?

Labels (1)
0 Likes
Re: Updated iPad Pro 9.7 to 9.3.2, now it's a paperweight.
vzw_customer_support
Customer Support

This is not what we like to hear, Mukka87. Let's get your iPad Pro up and running. You stated your iPad is a paperweight. What seems to be going on with the device? We encourge you to reset the device by putting it on iTunes and pressing and holding the home button at the same time. This will allow you to reset the device.


RobinD_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Updated iPad Pro 9.7 to 9.3.2, now it's a paperweight.
smith6612
Sr. Member

Verizon may do replacements, but you're better off using Apple's Manufacturer's Warranty to get it replaced, especially if you have an Apple Store in your area. Alternatively, the iPad can probably be recovered as soon as Apple releases the next version of iOS, since this bricking issue is known to them. You'll need iTunes to upgrade the iPad.

0 Likes
Re: Updated iPad Pro 9.7 to 9.3.2, now it's a paperweight.
mama23dogs
Sr. Leader

Keep in mind Verizon will send you a refurbished iPad.  Apple will replace it with a new device.

0 Likes