Upgrade issues need to talk with Corporate Actions

[KAG7209]

I'm having issues upgrading a line on my account and need to email corporate customer care.

[sprmankalel]

There is no email address.

Call customer service at 1-800-922-0204

[KAG7209]

they're not helpful

[sprmankalel]

They're the ones you can talk to.

What are you trying to get accomplished?

[sprmankalel]

They're probably not helpful because they're being asked for something that can't be done.

[vzw_customer_support]

We want to make sure your concerns are addressed. You do not have to contact the customer care department. Let's make sure you are able to upgrade your phone. I will send a message to you privately so that we can access your account details. Please reply to this message to better assist with your concerns. 

JasperM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[KAG7209]

ok when should I expect it?

[KAG7209]

I've been waiting on a response.