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Verification Codes
soritesandy
Member

Hello, I just switched from Sprint to Verizon and from Android to Apple so I'm having to manually download all of my apps.

Everytime an app needs to send me a verification code, it doesn't come though. It has happened with paypal, cash app, and marco polo so far so I've just stopped trying. I can get SMS and iMessages just fine. Can anyone help?

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Re: Verification Codes
vzw_customer_support
Customer Support

Welcome to our VZW family, soritesandy!

 

I'm really sorry that you're having such a hard time with receiving messages from short codes. Let's get this resolved.

 

Please try sending the short code, (each one individually), with HELP in the message. If you receive a message response, this means that you will now be able to receive short code messages from from that specific short code. 

 

Vanessa_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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