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Verizon Trade in Issue
soupee2022
Member

Hi there, 

Anyone else have issues with their trade in? I traded 4 devices in November and it's still not showing up properly in my billing account. Been on hold for over 2 hours with this number: 800.416.8894. I'm close to just hanging up. 

Thanks in advance!

j

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Re: Verizon Trade in Issue
vzw_customer_support
Customer Support

soupee2022, making sure you receive an update on your device trade-in concern is important. We are here to help. I have sent you a Private Message. Can you please respond to that message? Thank you.  -Sylvia

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Re: Verizon Trade in Issue
plilly00
Member

I’m having the same problem did you get yours resolved I was suppose to get 500 a piece of of mine but that’s not on my bill

Pennylilly
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Re: Verizon Trade in Issue
vzw_customer_support
Customer Support

Hello there plilly00 and thank you for bringing this to our attention. We are concerned to learn that you are having trouble with your trade-in and we are here to help. When did you send your device back to us? Did you have a tracking number that shows the device has already been delivered? We're here to help. -Candice

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