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Verizon cloud not backing up correctly
Slfelts
Member

Recently downloaded Verizon cloud to use with my new iPhone 6.  I set it to backup my photos, videos and contacts. Photos and videos were backed up, but I get the message "it looks like

there are no contacts on your device," which obviously isn't true.  Any suggestions?

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Re: Verizon cloud not backing up correctly
nicholasbranson
Sr. Member

With an iphone, given that Verizon cloud seems to be kind of acting up on you anyway, I would suggest backing up instead to iCloud or iTunes. iCloud can be done without a computer, but you only get 5GB free storage. If you have a PC or a Mac, I would recommend using the iTunes program instead, as there is no limit on backup size, and your backup is stored locally on your hard drive, instead of on a remote apple server.

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Re: Verizon cloud not backing up correctly
vzw_customer_support
Customer Support

That's odd Slfelts, but we can certainly help. I know how important it is to have your contacts backed up. Please follow the steps here http://vz.to/1wMRCQZ and keep us posted.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: Verizon cloud not backing up correctly
Ledsteplin
Novice

Agree! Verizon Cloud is not necessary on iPhone. It just takes up storage space. ICloud works fine for the same thing.

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