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Verizon cloud
Hvine
Newbie
‎04-05-2015 12:45 PM

My Verizon cloud won't back up. Only 15 photos and contacts. No videos or music and there is no video button in settings to slide on

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Re: Verizon cloud
vzw_customer_support
Customer Service Rep
‎04-07-2015 12:57 PM
Hello Hvine!

Sorry you're having trouble with the Cloud! Let's look a little closer. I see you posted using Apple. Which device are you using? Are you using the Verizon Cloud or iCloud? If iCloud, please click here for assistance: https://www.icloud.com/ If Verizon Cloud, click here: http://vz.to/1DHtJED Let me know if you need additional assistance, we're here to help!

ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon cloud
vzw_customer_support
Customer Service Rep
‎04-07-2015 12:57 PM
Hello Hvine!

Sorry you're having trouble with the Cloud! Let's look a little closer. I see you posted using Apple. Which device are you using? Are you using the Verizon Cloud or iCloud? If iCloud, please click here for assistance: https://www.icloud.com/ If Verizon Cloud, click here: http://vz.to/1DHtJED Let me know if you need additional assistance, we're here to help!

ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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