Salisbury wrote: If Verizon wants to keep me as a customer they would keep my billing date as it was, with no added charges to keep it that way. Whats's it gonna be, waiting on you! |
Did you miss this reply over a month ago in the post you made before hijacking this one?
ebonyr_vzw wrote Dec 27, 2017 12:46 PM (in response to Salisbury): Salisbury, we can understand your concern regarding the change in your payment due date. I welcome the opportunity to clear up the details. This change actually came about as a result of our now ended switcher promotion. When getting the final bills from our competitors former customers who made the switch over to us, they all had a similar billing experience for their due dates (AT&T due 21 days after bill cycle ended, T-Mobile due 23 days) and when they assessed a late fee. Accordingly, to ensure consistency among carriers, we updated our billing practices so that they too, were aligned with others in our industry. As a result, we now require payment 22 days after the bill date but no late fee is assessed until the 25th day if not received. To make sure this change wouldn't impact existing customers significantly, they have the option that they've always had which is to change their billing cycle to ensure the payment due date is based on when they need to submit their payment. We even provide a courtesy credit of their prorated expenses as a result of a billing cycle change being requested in order to have a specific due date. These changes started back in August for our customers and all customers will be updated to the new change by the end of next month. Thus far, it hasn't had much of an impact especially since our customers do have the flexibility of changing their billing cycle to dictate when their bill will be due. They also still have the option of AutoPay in which to set their bill cycle date. |
The fact that they are providing a courtesy credit covering prorated charges to customers that want to change their billing cycle so their due date remains the same nullifies your "profiteering" claim.
If you're still going to switch providers, your principles should also exclude At&t as an option.
https://www.att.com/esupport/article.html#!/wireless/KM1047520
