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Verizon scams. How do we act as a united community to stop these?
Tierneyab
Member



1. Fraudulent trade-in offers.  Customers are induce to upgrade phones,

    change from another carrier to Verizon, or buy into 2 more years of a

    new, "better & cheaper"  plan.

    

     The Verizon customer community has established, in my opinion, that the

     the various frauds mentioned above are practiced consistently by Verizon.

      Each of us has felt alone, confused by company reps.

     Questions, "where is the phone credit?" are met with bold lies delivered

     with glib confidence. We allow the call to end, following the reps 's

    advice to "Go on and check your plan honey, look at your bill, the

     numbers come out right, you'll see."

   

2.  Verizon online representatives lying to consumers about

     terms: Just a few rogue reps, or standard

     operating procedure?


3. Verizon bills. Why do the reasonable rates we sign up

    for consistently lead to large

    monthly bills even when we stay within

    our plan limits for data and minutes.?


THOUGHTS?


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Re: Verizon scams. How do we act as a united community to stop these?
vzw_customer_support
Customer Support

Tierneyab, this is not how we want our customers to feel and we want to make sure all of our promotions are aligned properly. Are you having any specific issues with any promotions?


GersonG_VZW
Follow us on Twitter @VZWSupport
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