Thanks so much for reaching out to our customer forums. We appreciate you visiting. Sorry to hear that you've taken some videos that the sound does not appear to be playing for. We know how important capturing moments is, and we want this to work properly for you going forward. You mentioned this happened with some recent videos. Have you also taken videos in the past that the audio did work for? Do you have any sort of case or cover on your phone? Is it connected to any devices via bluetooth or the headset jack?
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