Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Video sound on iPhone 6 Plus
Econ1930
Member

I have recently taken some videos with my iPhone 6 Plus and when I play them back I can't get any sound only video. Help?

Labels (1)
0 Likes
Re: Video sound on iPhone 6 Plus
vzw_customer_support
Customer Support

Econ1930,

Thanks so much for reaching out to our customer forums. We appreciate you visiting. Sorry to hear that you've taken some videos that the sound does not appear to be playing for. We know how important capturing moments is, and we want this to work properly for you going forward.  You mentioned this happened with some recent videos. Have you also taken videos in the past that the audio did work for? Do you have any sort of case or cover on your phone? Is it connected to any devices via bluetooth or the headset jack?


EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes