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Voice Receiver
EAPW77
Member

Ever since I switched to Verizon (old carrier was sprint and was able to use my iPhone 6) I can barely hear people when i am using the iphone.  I tried all troubleshooting and ever bought and replaced a new receiver with out luck.  It seemed to get even worse when i updated to 10.3.2.  Any help would be appreciated.

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Correct Answers
Re: Voice Receiver
sprmankalel
Leader

My point is that you are probably experiencing the issue because the phone is not fully compatible with the Verizon network.

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Re: Voice Receiver
sprmankalel
Leader

Did you get a Verizon certified model or did you bring it from your Sprint account?

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Re: Voice Receiver
EAPW77
Member

I brought it from my Sprint account.

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Re: Voice Receiver
sprmankalel
Leader

There may be a connectivity issue since it was originally provisioned for use on the Sprint network. Are you having trouble with other functions?

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Re: Voice Receiver
EAPW77
Member

No that is the thing.  I did a used the Voice Memo app and did a recording.  When you play it on the receiver it is loud.  I thought it was the network but i was wondering if there is something i can install to correct the issue of contact Verizon to research.  I am not really wanting to by a new phone.

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Re: Voice Receiver
sprmankalel
Leader

My point is that you are probably experiencing the issue because the phone is not fully compatible with the Verizon network.

View solution in original post

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Re: Voice Receiver
EAPW77
Member

Yea i was afraid of that.

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Re: Voice Receiver
sprmankalel
Leader

We are not at the point here in the USA that phones will just work across all carriers.If that was the case, switching would be waaaaaaay easier.

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Re: Voice Receiver
vzw_customer_support
Customer Support

EAPW77,

We want you to have a full functioning device on our network. SPRMANKALEL provided correct information with regards to bringing your own device from a previous carrier. Allow us to help. Where (indoors or outdoors) does this happen? Do you know other VZW customers with the same concerns?

CoreyM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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