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Voice mail
jmari5c
Member

Got a new iPhone plan  for my iPhone 6. But now when I get a voicemail I hit the voice mail button but  it won't play voice message back. Please help

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Re: Voice mail
vzw_customer_support
Customer Support

jmari5c,


We definitely want your new device working in every way and happy to help. What exactly seems to occur when you attempt to access voicemail with the icon on the device? Do you receive a specific error or anything of the like? What happens if you dial *86? Able to access your voicemail that way? Share some details and we'll do what we can to figure this out.


AdamG_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Voice mail
tbo27
Sr. Member

make sure you cell data is on and turn wifi off. also soft reset the phone - hold  power and home key until you see apple then release let it reboot

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