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Voicemail says phone is disconnected
FarmerBrownsWife

Phone is functioning well except when you wait to leave a voicemail it says the phone is disconnected or no longer in service

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Re: Voicemail says phone is disconnected
vzw_customer_support
Customer Support

Having voicemail that works properly is important FarmerBrownsWife. We will need to check your account settings to make sure the voicemail feature is working properly in your account. You can send us a private message here or reach out to us by phone, chat or soical media.



KinquanaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Voicemail says phone is disconnected - 5S
Complex1
Member

Just started saying phone is disconnected instead of recording message. Everything else works. Have changed nothing. 

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Re: Voicemail says phone is disconnected - 5S
vzw_customer_support
Customer Support

Good day, Complex1. We know how important it is to have a working voicemail. Let's reset the connection to the network and test. To do this, power the phone off for 2 full minutes, then power it on and call *86 to access the voicemail. Are you able to access the voicemail system?

 

Keep us posted, we want to resolve this issue so that you can have an excellent experience with your phone. -Antonio

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