Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
We have a 5s active on our account. After turning on a previously active 4s (it had the same number) The 5s can no longer place call and when you call it from another phone the 4s rings, but will not pick up. Texting over the cell networks works fine.
hens0861
Member

We have a 5s active on our account.  After turning on a previously active 4s (it had the same number)  The 5s can no longer place call and when you call it from another phone the 4s rings, but will not pick up.  Texting over the cell networks works fine.  Any suggestions??

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: We have a 5s active on our account.  After turning on a previously active 4s (it had the same number)  The 5s can no longer place call and when you call it from another phone the 4s rings, but will not pick up.  Texting over the cell networks works fi
SuzyQ
Sr. Leader
Sr. Leader

Put the 4s in Airplane mode.  Then turn on wifi.  That should disable the cellular data that is trying to connect on the 4s.

Also, is the 4s using the same Apple ID as the 5?  Try disconnecting the 4s from the Apple account.

View solution in original post

0 Likes
Re: We have a 5s active on our account. After turning on a previously active 4s (it had the same number) The 5s can no longer place call and when you call it from another phone the 4s rings, but will not pick up. Texting over the cell networks works fi
karenc_vzw
Verizon Employee

hens0861,

Hmm, let's ensure this is working as it should be! So what phone should be active on your account? Did you switch the devices online or how to did you activate the 5s? Please share details.

KarenC_VZW

Follow us on Twitter @VZWSupport

0 Likes
Re: We have a 5s active on our account.  After turning on a previously active 4s (it had the same number)  The 5s can no longer place call and when you call it from another phone the 4s rings, but will not pick up.  Texting over the cell networks works fi
hens0861
Member

The iPhone5s should be active.  I believe that my daughter was just using the 4 as an iPod.  This was activated at Best Buy about a year ago. 

0 Likes
Re: We have a 5s active on our account.  After turning on a previously active 4s (it had the same number)  The 5s can no longer place call and when you call it from another phone the 4s rings, but will not pick up.  Texting over the cell networks works fi
SuzyQ
Sr. Leader
Sr. Leader

Put the 4s in Airplane mode.  Then turn on wifi.  That should disable the cellular data that is trying to connect on the 4s.

Also, is the 4s using the same Apple ID as the 5?  Try disconnecting the 4s from the Apple account.

0 Likes
Re: We have a 5s active on our account.  After turning on a previously active 4s (it had the same number)  The 5s can no longer place call and when you call it from another phone the 4s rings, but will not pick up.  Texting over the cell networks works fi
KathyH_VZW
Verizon Employee

hens0861,

Got it. Did you ever master reset the 4S? If not, I would recommend doing that to see if you are able to send/receive calls on it.

ErinW_VZW

Follow us on Twitter @VZWSupport

0 Likes
Re: We have a 5s active on our account.  After turning on a previously active 4s (it had the same number)  The 5s can no longer place call and when you call it from another phone the 4s rings, but will not pick up.  Texting over the cell networks works fi
hens0861
Member

Thanks Suzy, This worked great. Put the 4 is airplane mode and the 5 started to work.

It doesn't make any sense though...  Why would the 4 have any association to the account if it we deactivated and the 5S was activated??

0 Likes
Re: We have a 5s active on our account.  After turning on a previously active 4s (it had the same number)  The 5s can no longer place call and when you call it from another phone the 4s rings, but will not pick up.  Texting over the cell networks works fi
SuzyQ
Sr. Leader
Sr. Leader

If you are using the same Apple ID, and the cellular data on both phones is active, they will both try to connect to the network - and the results are not good.  By putting the old phone in airplane mode (turning off the cellular radio) and removing the Apple ID connection, it eliminates the confusion over which phone is supposed to be the active one.

Glad it's now working!

0 Likes