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What does the "unable to validate" message mean?
eaglenet54
Member

When doing app updates or making purchases the system requires Apple ID password. A message comes up and says unable to validate. Why?

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Correct Answers
Re: App updates unable to validate password
mama23dogs

The apps were not purchased with your Apple ID And password.

delete them and repurchase with your Apple ID.

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Re: App updates unable to validate password
mama23dogs

The apps were not purchased with your Apple ID And password.

delete them and repurchase with your Apple ID.

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Re: App updates unable to validate password
vzw_customer_support
Customer Support

eaglenet54

I can’t imagine receiving this message when trying to update or download an app. This would be very frustrating. Help is here for you to uncover this mystery. When did this problem start to happen? When was the last time you were able to successfully enter in your Apple ID password? Are you using your own Apple ID password or sharing it  with someone?  Please go to this site http://apple.co/1MIIiH6. It will ask you to sign into with your Apple ID. If you have problems with signing in, then it means that it is being entered incorrectly.

AliciaS_VZW
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