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A black vertical line recently appeared on my iPhone 6. It started by appearing and then disappearing, and now the line seems to be permeant. I did not drop the phone, nor is there any water damage. I recently contacted Verizon and did the whole factory reset, hard reset, turn off and on and the line is still there. The insurance is requiring that I pay a 200 deductible for a refurbished phone that will replace my phone that has begun to malfunction on its own. I have been with this company since 2007, I have never had any major issues with any of the phones I have purchased. I am so disappointed that I am being charged this amount on top of the retail price of the phone. Knowing that when my 2 years is up, I will be paying close to 1000 if not more (not including my bill) for a phone that started malfunctioning after the recent update. Switching companies was never a thought in my mind until now.
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This isn't Verizons problem, it's Apples problem. Your warranty is through Apple And even if the one year is over they may replace a defective device.
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Have you tried an Apple store or contacting Apple directly? It may be covered under their warranty as long as it is classified as manufacturer defect.
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This isn't Verizons problem, it's Apples problem. Your warranty is through Apple And even if the one year is over they may replace a defective device.
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mluckys, having a working phone is a must as having a black line in the middle of the device can really spoil your cellular experience. Help is here to provide the assistance you deserve. I’ve sent you a private message here in the forum. Please check your inbox at https://community.verizonwireless.com/inbox to discuss further details about your concern.
NatashaVZWA_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I have not, I called Verizon but I will try them next.. Thank you
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Thank you