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What the hell is a "switch 529-5"?
Nyte-scream
Enthusiast - Level 1
‎03-19-2015 07:33 PM

I can't send messages or call out or recieve phone calls. My bill is caught up, and apparently my internet is working, so what is going on?!?! Ugh

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Re: What the hell is a "switch 529-5"?
Nyte-scream
Enthusiast - Level 1
‎03-19-2015 08:04 PM

Because I WILL cancel my account. This is ridicules

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Re: What the hell is a "switch 529-5"?
dilbertaz
Specialist - Level 3
‎03-19-2015 08:14 PM

Have you tried a hard reset to see if it works


Press and hold the Home button (big circle below the screen) and the Sleep/Wake button (on top of the iPhone) simultaneously. Hold both buttons until the iPhone

shuts off and begins to restart. Let go when you see the silver Apple logo appear on screen.

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Re: What the hell is a "switch 529-5"?
Nyte-scream
Enthusiast - Level 1
‎03-19-2015 08:45 PM

I just tried that and it still isn't working. When someone tries to call me it goes straight to voicemail. I can't even call tech support.

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Re: What the hell is a "switch 529-5"?
dilbertaz
Specialist - Level 3
‎03-19-2015 09:02 PM

How about logging in to your account and chatting with support agent there, I don't see anything about that kind of error, could be a tower problem nearby perhaps. Data and voice/text use different tower technologies so quite possible to have a problem with only voice/text and not data.

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Re: What the hell is a "switch 529-5"?
dilbertaz
Specialist - Level 3
‎03-19-2015 09:06 PM

Where do you get the 529-5 error?  Is it audibly when you attempt to make a call, when someone tries to call you and when you try to text?

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Re: What the hell is a "switch 529-5"?
Nyte-scream
Enthusiast - Level 1
‎03-19-2015 10:55 PM

Whenever someone calls me, it's goes to voicemail, but when I try to call out it gives me that error. And I can understand if it was the towers, but it was working just a little while beforehand.

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Re: What the hell is a "switch 529-5"?
vzw_customer_support
Customer Service Rep
‎03-24-2015 06:50 AM
You should always have the best service, Nyte-scream! Are you still getting these errors when making and receiving calls? Please try restarting phone or remove SIM card for 30 seconds and try again. Please keep us posted.   VanessaS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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