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Why Does My Screen Sometimes Freeze To Black During A Call?
aamcmanus89
Member

​When my phone is charging and I'm on a call, sometimes the screen freezes to black and i can't hang up the call unless the other person does.  Anyone have this issue or solution?

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Re: Why Does My Screen Sometimes Freeze To Black During A Call?
vzw_customer_support
Customer Support

We always want to see you be able to rely on your phone! What model is your Apple device? When did this start happening? What is the current "Version" found via Settings>General>About?

YaleK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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