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Why can't I update to ios 10?
goodaudley
Member

It says it is up to date already. I took off a bunch of stuff to free up storage.

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Re: Phone won't update to ios10
vzw_customer_support
Customer Support

I appreciate you giving the update a try, goodaudley. Kaebfly has a great suggestion to try to update using iTunes if it’s not updating properly after all those other great steps. There’s a really helpful guide at https://www.verizonwireless.com/support/iphone-6-updates/#update-your-iphone-to-the-latest-software-... for alternate methods to update your phone to iOS10.


JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Phone won't update to ios10
kaebfly
Leader

What iPhone do you have? And what iOS shows under settings? If it says it's up to date the assumption would be that it's already updated to iOS 10 or you have an older iPhone that is not eligible for iOS 10. If neither is the case you may have to contact Apple Support to try and figure out what's going on.

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Re: Phone won't update to ios10
goodaudley
Member

Iphone 6 and it says it is updated to 9.3.5

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Re: Phone won't update to ios10
goodaudley
Member

Iphone 6

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Re: Phone won't update to ios10
kaebfly
Leader

Have you tried connecting it to your computer and trying to update Via iTunes? Make sure you have the most current iTunes on your computer.

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Re: Phone won't update to ios10
vzw_customer_support
Customer Support

I appreciate you giving the update a try, goodaudley. Kaebfly has a great suggestion to try to update using iTunes if it’s not updating properly after all those other great steps. There’s a really helpful guide at https://www.verizonwireless.com/support/iphone-6-updates/#update-your-iphone-to-the-latest-software-... for alternate methods to update your phone to iOS10.


JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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