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Why can't I use Backup Assistant?
Supersarah
Enthusiast - Level 1
‎12-09-2015 01:35 PM

When I sync contacts the Backup Assistant cannot compete the transfer of contacts and provides error message:

"We're sorry your previous backup was interrupted"

I pay for this service I my Verizon bill and am wondering what the issue is.  I've never had problems before now.

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Re: Backup Assistant can't complete backup
vzw_customer_support
Customer Service Rep
‎12-09-2015 02:14 PM

Supersarah, we certainly want you to be able to backup all your contacts with us to ensure they are saved. Our Backup Assistant app is not actually compatible with iPhones any longer. Please delete that app and download the Verizon Cloud app from the App Store on your phone. This new app will help backup all your contacts and/or photos too.
StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Backup Assistant can't complete backup
Supersarah
Enthusiast - Level 1
‎12-09-2015 01:37 PM

The server error number is (10:0600)

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Re: Backup Assistant can't complete backup
vzw_customer_support
Customer Service Rep
‎12-09-2015 02:14 PM

Supersarah, we certainly want you to be able to backup all your contacts with us to ensure they are saved. Our Backup Assistant app is not actually compatible with iPhones any longer. Please delete that app and download the Verizon Cloud app from the App Store on your phone. This new app will help backup all your contacts and/or photos too.
StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!