Why did I randomly start dropping calls in my home?

[lreilly320]

Over the past few days, both my husband and I have been dropping calls in our home.  We both have iPhone (5s and 6).  Nothing has changed within our home.  We have a network extender that is working.  We've tried resetting it, as well as restarting our phones.  We can make calls, but about 2 minutes into the call, the person on the other end can't hear us and can only hear their own voice echoing.  Then the call drops.  What could possibly be the problem?  Our phones work fine everywhere else.  No problems with messaging or internet.  Thank you.

[lreilly320]

Hello - Can anyone from Verizon Wireless Admin help us?

[vzw_customer_support]

lreilly320

I certainly want to keep you and your husband connected at home. I completely understand how important it is to receive your calls and maintain them each and every time. I'd like to ask a few questions in order to find a solution for this right away.

Did anything update or change on your phones before this started? Are there any other areas you experience the same thing? When close to the extender, what message do you hear when you place a call to #48? Also, can you run a speed test at home to ensure your network is running at the necessary speeds? You can run one right here: http://bit.ly/NoxztE Please share the results with us once complete.

RuthW_VZW
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[DigitalRules · Accepted solution]

My guess would be either;

-the extender is near the end of it's useful life

-your internet connection has developed a latency issue.

How is cell reception outside the house? If reliable, I would invest in a cell repeater that actually works off the cell signal instead of the internet, which can be flaky at times. I installed a $200 cell repeaterat a friends house over 5 years ago similar to this one. Call quality & reliability have remained pristine.

A good read here about the Verizon extender.

The Verizon Network Extender: Still crappy after all these years.